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 Aplus DVD Copy - General Questions |
| Q: How to purchase and register your software? |
| A: Find which product you like on our website - Free download product to have a try - Click Buy Now button and finish your order - The registration info will be sent to you via Email within one business day - Enter the license code and your name in the registration window to register it. How to register: Please click "Enter Registration Code..." in Help menu, enter your name, copy and paste your registration code in the corresponding box, and then press the "OK" button. Please note don't add any blank before or after the code. After that, you can get the full software. |
| Q: If I purchase your software, can I upgrade it for free in the future? |
| A: Yes, we provide free upgrade within the certain version. Please keep an eye on our site to get upgrade info. If it is free upgrade, please download the updated version and register it using you old version license code. |
| Q: Can I try your products before purchasing it? |
| A: Yes, you can. Our products can be free tried before purchasing it. Please download what you like from our website, and then install it. Please ignore the registration request, and directly click OK button, then you can try it. In the trial version, we only limit the ripping time, but not the functionality. |
| Q: How long will I receive my registration code after finishing the order? |
| A: In general, users will receive the license codes which are sent automatically by our registration agent Regnow within a few minutes or hours after their orders. However, sometimes for some reasons, for example, maybe user's Email service provider rejects Emails from Emetrix, so the codes can not be sent to users. If you have not received your registration information after your purchase, please send email to our Sales Team support@twodownload.com to get assistance. They will find your order information and send your registration information to you soon. |
| Q: I entered the license code you sent to me, but the software said "Registration info is invalid.". Why? |
| A: You'd better copy and paste the license code to avoid a typo. And please note don't add any blank before or after the code. In addition, please make sure to download the right product? The registration code can be only available for the suitable product. |
| Q: I lost my license code, Would you please send me again? |
| A: Of course, we would like to help. However, you'd better provide your Order ID or some information in your order (such as the Email you used to order), so that we can find your info in our database. |
| Q: Do I need to re-register after I re-install the software? |
| A: No, you don't have to re-enter your registration info. Our software will remember you registration status. |
| Q: How long will it take to get your supporting response? |
| A: We promise to deal with customers' emails within 24 hours after receiving them, not counting weekends and holidays. However, in most cases, you'll get our response immediately or in a few hours. |
| Q: System requirements: |
| A:Win95/98/NT/Me/2000/XP(Win XP is recommended) /Vista/ DVD-ROM / 500Mhz or better CPU / 128M or more RAM(64M is enough for Audio Recorder) |
| Q: What are the trial version limitations of Aplus DVD Copy? |
| The limitation in the trial version is that you could only use 3 times of dvd copy . Otherwise, the functionality is exactly the same in the trial version and full version. |
| Q: Why should I register Aplus software? |
| A: You can use the trial version free, but it is limited in function and, frankly, we need food and housing, so we do need your support. |
| Q: What do I need to prepare before starting to backup my DVDs? |
A:- Ensure the DVD you wish to copy is clean (no finger prints) and not scratched.
- Use high quality recordable DVD disc like Verbatim, CMC, Ritek, Sony, Fuji, etc. Avoid using cheap discs. Always refer to the DVD writer manufacturer for the list of recommended discs for your DVD writer drive.
- Ensure you have sufficient hard-disk space (at least 4.3 GB).
- If you are using external USB DVD drive, please make sure it is connected to the computer directly without using USB hub.
- Read through the Getting Started Guide. |
| Q: The program can't detect my inserted DVD movie, what's wrong with it? |
| A:Please click the "Load DVD " button next to the list of source drive. If it still can't detect your DVD, please try to restart the program after you inserted the DVD disc. Also, if you have two or more DVD drives installed, please only insert the source DVD first, after the program detected your source DVD, you can insert the target DVD then. |
| Q: The burn process aborted unexpectedly after the copy process successfully completed, do I need to start all over again? |
A:No, the copy process actually stored the ready-to-burn DVD files into the Temp Path you specified. To burn those DVD files to the disc directly, please follow the procedures below:
1. Choose "Folder" as the Source type and select your temp path (e.g. "C:\aplusdvdcopy\") that contains the ready-to-burn DVD files.
2. Choose "DVD" as the Target type and select your burning drive.
3. Finally, click the "Burn" button to start burning. |
| Q: The program showed this message: "The target disc does not have enough space to store the source DVD", what should I do? |
| A:This problem is caused by some DVDs that have special DVD structures, in order to solve this problem, please try to choose other modes or press the "Advanced..." button to choose a smaller Target Size ("3.9GB" option should always solve this problem). |
| Q: I get an error message when the burning proceeds, what should I do? |
| A:For DVD videos, it is better to use DVD-R or DVD+R rather than DVD-RW or DVD+RW for burning, it is because the compatibility of DVD RW is usually lower. |
| Q:It is too slow to clone a DVD movie, how can I speed it up? |
| A:The speed of the clone process depends on your CPU and DVD drive, so unless you upgrade the hardware of your computer, there is no way to speed it up. |
| Q: Why can't I play my DVD+/-RW in my DVD player? |
| A:For DVD videos, you'll want to work with DVD-R or DVD+R rather than DVD-RW or DVD+RW because you may not be able to play DVD RW discs in normal DVD players. If you insist to burn to DVD RW, DVD+RW is recommended as DVD-RW is less stable. |
| Q:What are the difference between DVD5 and DVD9? |
A:- DVD5: Cheap and popular, 4.7GB capacity, single layer DVD disc
- DVD9: Expensive, 8.5GB capacity, double layer DVD disc |
| Q:After the clone process completed, why can't I clone again? |
| A:In certain cases, some burning drives do not change back to the "Ready" state after it had processed large amounts of data (DVD). If that happens the computer needs to be restarted before you can clone again. |
| Q:Sometimes I get an autorun installation window after I inserted my DVD movie, should I install it? |
| A:These programs are DVD software viewers that often come on DVD movie discs, and will try to install themselves every time you watch a movie on your computer. You are not recommended to install these viewers. They are poor quality viewers and we suggest that you use WinDVD or PowerDVD. |
| Q: What's the difference between .IFO and .VOB files in a DVD? |
| A:The .IFO (and backup .BUP) files contain menus and other information about the video and audio. The .VOB files (for DVD-Video) and .AOB files (for DVD-Audio) are MPEG-2 program streams with additional packets containing navigation and seApolloh information. |
| Q: Is online order secure or any other guarantee about user's money? |
| A:Yes, it is 100% secure and fast.If you are not satisfied with our product, we promise your money refund in 30 days. |
| Q: What is an ASPI driver? |
| A:An ASPI driver is required for DVD ripping. Windows 95 or 98 comes with the ASPI manager pre-installed, while NT does not. To tell if you have an ASPI manager installed, look for a file called WNASPI32.DLL in your Windows system directory (c:\windows\system or c:\winnt\system32 are common locations). |
| Multimedia Glossary |
Customers' satisfaction is the best gift for us. We would like to try our best to provide you with the best products and service. So we welcome any question or suggestion.
We promise to our customers that we will deal with emails within 24 hours after receiving them. Free trial customers are also welcome to enjoy our effective One Business Day Email Service! Please do not hesitate to contact us. |
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Release date: 01-01-2008 
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